Handling customers are important not only to your business but to your job as well. Why?
Because as the saying goes, a happy customer is a loyal customer.
1) Follow up
As simple as this sounds, there are great benefits to doing this. Following up your customers in a future time for special occasions like Christmas will DEFINITELY impact them.
Imagine you getting a message from McDonald’s saying “Merry Christmas John! In this month of giving, we would like to invite you to McDonalds for a special surprise.”
Wouldn’t you feel like going to McDonald’s?
Not only does it adds a personal touch, you also save money by calling back a customer instead of spending more to attract more.
2) Giving more than promised
I’m sure you’ve heard of delivering what you promised to your customer?
Well according to research and of course, common sense, giving MORE than what the customer expects will have a tremendous effect of their perception of you.
For example, if you buy a computer, how would you feel if you get an additional set of speakers, a mouse pad AND a Logitech Camcorder?
You’ll feel awed yes?
3) Consistent service
Perhaps the greatest challenge of every business is consistency, ESPECIALLY restaurants.
Consistency is what brings in the repeat customers because when they expect that you will be giving the same great service over and over again, they know they can trust you.
Just imagine, if one day you go to McDonald’s and instead of getting your usual nicely done fries, you get soggy and overcooked ones instead.
You’ll probably feel like you’ve lost trust in their business wouldn’t you?
Just remember, if the customer thinks of your business as his or her home, that’s a good thing because indirectly, you just earned yourself a loyal customer.
There are a lot of ways to having a great customer service but the number one rule to always bear in mind is to always do something that will or can make your customers happy.
Because really, that’s all they ever wanted.
